Order Processing
Orders are processed after payment is confirmed. Processing times may vary by product and order requirements. We will contact you if additional information is needed or if an unusual delay occurs.
Shipping Options and Costs
Available shipping services and charges are shown during checkout based on the destination, package size, package weight, and selected service. Promotional or free-shipping offers are subject to the terms displayed with the offer.
Delivery Estimates
Any delivery date is an estimate and is not guaranteed. Carrier delays, weather, customs, holidays, and other circumstances outside our control may affect delivery.
Shipping Address
Please provide a complete and accurate shipping address. Contact us promptly if a correction is needed. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
International Orders
International customers are responsible for any customs duties, taxes, brokerage fees, or import requirements imposed by the destination country unless otherwise stated at checkout.
Tracking and Delivery Issues
Tracking information will be provided when available. If an order arrives damaged, appears lost, or has another delivery issue, contact us promptly at info@granitemateinternational.com with the order number and relevant details so we can review the matter.