30-Day Return Window
You may request a return within 30 calendar days after delivery. To be eligible, the item must be unused, in its original condition, and returned with its original packaging and proof of purchase.
Start a Return
Before sending an item back, contact us at info@granitemateinternational.com with your order number and reason for the return. Returns sent without prior authorization may not be accepted.
Items Not Eligible for Return
Custom, personalized, engraved, altered, used, or final-sale items are not eligible for return unless they arrive damaged, defective, or different from what was ordered.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. Use a trackable shipping service and package the item securely. Original shipping charges are not refundable unless the return results from our error.
Damaged or Incorrect Items
Please inspect your order upon delivery. If it is damaged, defective, or incorrect, contact us promptly with the order number, a description of the issue, and clear photographs so we can review and resolve the matter.
Refunds
After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Processing time after approval depends on the payment provider or financial institution.
Exchanges
To request an exchange, contact us before returning the original item. Exchanges are subject to product availability.